Refund Policy
Last updated: 30 October 2026
The short version
You choose when we start. When your payment clears we generate your documents immediately and email them to you. Because of that, once your claim kit has been sent to your inbox, all sales are final: there is no refund and no cooling-off period.
What you agree before you pay
Our payment form has a box you must tick before you can continue. It reads:
“I explicitly request immediate performance of this digital service and acknowledge that by doing so, I waive my right to a 14-day statutory cooling-off/cancellation period once digital document generation commences.”
We cannot take payment from anyone who has not ticked it. Your confirmation email repeats it, so you have a record.
Why
Under UK consumer law you normally have 14 days to cancel an online purchase. That right does not survive where you ask us to start straight away and acknowledge that you will lose it once we begin. Our service is digital content built for instant delivery: service execution begins immediately upon successful transaction clearance, and the finished package arrives in your inbox within about a minute. We also delete your details 60 seconds after sending, so we cannot re-create a package once it has been dispatched.
For these reasons, once the package has been dispatched to your inbox, all sales are final. We give no refund and no cooling-off period.
When we will refund you
We will refund you in full if:
- we took your payment and did not deliver your documents;
- you were charged more than once for the same order, or the wrong amount.
Contact admin@flightpayout.co.uk with your flight number and the payment confirmation from Stripe. We will send an approved refund to the card you paid with, and it normally reaches you within 5 to 10 working days.
What is not a reason for a refund
After dispatch we do not refund because you changed your mind, because your airline rejects or delays your claim, because you decide not to claim, or because of a mistake in details you entered yourself.
Your legal rights
This policy does not affect your statutory rights. If digital content is faulty, not as described or not fit for purpose, you have rights under the Consumer Rights Act 2015, and we will honour them.
Company details
FlightPayout is a trading name of [INSERT COMPANY NAME LTD], a company registered in England and Wales under company number [INSERT COMPANY NUMBER]. Registered office: [INSERT REGISTERED ADDRESS]. Email: admin@flightpayout.co.uk.